Shipping and Delivery Policy for Atulya Bharat Run

At Atulya Bharat Run, we are committed to ensuring that your digital and physical rewards reach you in a timely and efficient manner. Please review our Shipping and Delivery Policy below:

1. Digital Rewards
   • Digital rewards, including certificates and milestone unlocks, are delivered electronically in your “View Progress” section of that event / challenge.
   • Delivery Timeline: Digital rewards, certificates, and medals are sent only to participants who complete the event as per the terms and conditions.
   • If you do not receive your digital rewards after completing the challenge / event, contact us at support@atulyabharatrun.com.
2. Physical Rewards (Medals and Merchandise)
   • Physical rewards such as medals and merchandise will be shipped to the address provided during registration.
   • Shipping Timeline:
     • Medals(if applicable): Shipped within 10-15 business days after the successful completion of the event.
     • Merchandise (if applicable): Shipped within 10-15 business days after the order is placed.
   • Participants are responsible for ensuring that the shipping address provided is accurate and complete.
3. Shipping Charges
   • Shipping charges (if any) will be clearly mentioned during the registration process or at the time of ordering merchandise.
   • Any additional customs duties, taxes, or fees (if applicable) will be the responsibility of the participant.
   • In case ofT-shirt, Medal and merchandise, if size or address is to be changed after the shipment of the articles then the participant/member will have to bear the cost of reshipment on actual cost basis. In such cases participant/member can write to support@atulyabharatrun.com.
4. Delivery Partners
   • We partner with trusted courier and logistics services to ensure timely and secure delivery of physical rewards.
5. Delivery Delays

   While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as natural disasters, strikes, or logistical issues. In such cases:

   • We will notify participants of the delay and provide an updated timeline.
   • Atulya Bharat Run is not liable for delays caused by third-party delivery services.
   • Tracking details will be provided via email,if ask by participant/user.
6. Undeliverable Packages
   • If a package is returned to us due to an incorrect address, failure to collect, or other delivery issues:
     • Participants may be required to pay additional shipping charges for re-delivery.
     • Unclaimed packages will be held for 30 days from the date of return, after which Atulya Bharat Run reserves the right to dispose of the items.
7. Damaged or Missing Items
   • If you receive a damaged item or if an item is missing from your shipment, please contact us within 2 days of delivery.
   • To report an issue, at support@atulyabharatrun.com with your order details, photos of the damaged item (if applicable), and a brief description of the issue.
   • We will investigate and provide a resolution, such as replacement or refund, based on the circumstances.
8. Force Majeure

   Atulya Bharat Run will not be held responsible for delays or non-delivery caused by events beyond our control, including natural disasters, pandemics, or government restrictions.

Thank you for choosing Atulya Bharat Run. We appreciate your participation and are here to ensure a smooth and enjoyable experience!